FAQ
We’re here to support you at every stage of your business journey.
Below are some frequently asked questions to help you better understand how our distribution program works and how we can work together.
FAQ
What is the Chenga Distribution Program?
What is the Chenga Distribution Program?
The Chenga Distribution Program is a structured sourcing and supply solution designed for distributors, retailers, and beauty entrepreneurs across Africa. It provides access to international beauty products through a managed system of sourcing cycles and integrated logistics.
How does your distribution system work?
How does your distribution system work?
Our system operates through structured international sourcing cycles. Partners place their orders within an active cycle, and these orders are consolidated, sourced, and shipped through our logistics network. Once shipments arrive, orders are made available locally.
Do you have products available for immediate purchase?
Do you have products available for immediate purchase?
Our model is based on planned sourcing cycles rather than immediate availability. This allows us to offer a broader product selection, optimized pricing conditions, and a more efficient supply chain.
What is the minimum order amount?
What is the minimum order amount?
Minimum order requirements depend on the sourcing category. For North America and SOUTH KOREA (USA, CANADA, SOUTH KOREA): Minimum order: $2,000 USD. For selected sourcing categories: Minimum order: $1,000 USD. This structure is designed to support both market entry and scalable growth.
What are the minimum order requirements by country?
What are the minimum order requirements by country?
All payments are made in U.S. dollars (USD). Standard minimum: $2,000 USD. Approximate local equivalents: DEMOCRATIC REPUBLIC OF CONGO: $2,000 USD (≈ 4,600,000+ CDF). REPUBLIC OF CONGO: $2,000 USD (≈ 1,120,000+ XAF). CAMEROON: $2,000 USD (≈ 1,120,000+ XAF). GABON: $2,000 USD (≈ 1,120,000+ XAF). EQUATORIAL GUINEA: $2,000 USD (≈ 1,120,000+ XAF). Final payments are always made in USD.
Are there exceptions for first-time orders?
Are there exceptions for first-time orders?
In certain cases, such as official onboarding sessions or distribution events, introductory conditions may be offered. These are communicated directly during those events and are not part of the standard program structure.
How long does the process take?
How long does the process take?
Our sourcing cycles typically range between 8 to 12 weeks, depending on the origin, destination, and logistics conditions. In some cases, timelines may be shorter depending on the active cycle.
Why does the process take this time?
Why does the process take this time?
Our model is designed to optimize sourcing, consolidation, and international logistics. Operating through structured cycles allows us to secure better pricing conditions, coordinate shipments efficiently, and ensure reliable import and delivery processes.
What do your prices include?
What do your prices include?
Our pricing is fully integrated and includes: product sourcing and selection, procurement in North America or Asia, order consolidation, international shipping, and import handling and logistics coordination. Your goods are delivered to your city without requiring you to manage the complexity of international sourcing.
Where do you deliver?
Where do you deliver?
We provide distribution across Africa, with a strong operational focus in Central Africa. Primary markets: DEMOCRATIC REPUBLIC OF CONGO, REPUBLIC OF CONGO (Brazzaville), CAMEROON, GABON, and EQUATORIAL GUINEA.
We are continuously expanding into additional African markets.
Why is Central Africa your main focus?
Why is Central Africa your main focus?
Central Africa represents our strategic operational hub. This allows us to optimize logistics, improve delivery coordination, and provide a more reliable and efficient distribution service in the region.
What happens when my order arrives?
What happens when my order arrives?
Once your order becomes available in your city, our team will contact you directly. You can then choose between local pickup or local delivery (additional service available).
Who is this program designed for?
Who is this program designed for?
This program is designed for: beauty supply stores, cosmetic retailers, online beauty businesses, wholesalers and resellers, and salon professionals.
Can I scale my orders over time?
Can I scale my orders over time?
Yes. Our model is designed to support long-term growth. You can start with structured volumes and progressively scale your distribution operations as your business expands.
Do I need experience in importing products?
Do I need experience in importing products?
No. Our model is designed to remove the complexity of international sourcing. We manage the entire process so you can focus on growing your business.